For Customer Enquiries please phone 0870 6023322
email: customer.relations@arrivatn.co.uk

or write to:

Customer Services Manager
ARRIVA Trains Northern
P.O. Box 208
Leeds LS1 2BU

If you make a complaint and are not satisfied with the answer we give you,
you can write to the Secretary of your local Rail Passengers Committee (RPC)
at:

RPC North Eastern England
Hilary House
16 St Saviour's Place
York YO1 7PJ
or:
RPC North Western England
82 King Street
Manchester M1 4WQ